Privacy Policy

At Innvora, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you visit innvora.in, request a demo, contact us, or use the Innvora hotel management platform.

1. Information We Collect

When you visit our website or contact us

We may collect information that you voluntarily provide through our demo request or contact forms, including:

• Name
• Email address
• Phone number
• Hotel or business name
• City
• Approximate number of rooms or property size
• Any message or information you choose to provide

We may also collect basic technical and usage information such as pages visited, referring pages, browser or device information and general website usage statistics through our analytics provider.

When a hotel uses Innvora

Hotels and hospitality businesses using the Innvora platform may store and process information required for their operations, including:

• Hotel account and property information
• Staff and authorised user details
• Guest information
• Reservations and booking records
• Billing, invoice and GST-related records
• Restaurant and banquet operational information
• Payment records entered by the hotel
• System activity and audit logs

For guest and operational data entered by a subscribing hotel, Innvora processes that information as part of providing the software service to the hotel.

2. How We Use Information

Information submitted through our website may be used to:

• Respond to your inquiry
• Schedule or provide a product demonstration
• Contact you regarding your interest in Innvora
• Recommend an appropriate plan or setup for your property
• Provide customer support
• Improve our website and services
• Maintain the security and reliability of our systems

We do not sell or rent your personal information to third parties.

3. Hotel and Guest Data

Hotels using Innvora remain responsible for the guest, staff and operational information they enter into the platform and for ensuring that such information is collected and used appropriately.

Innvora processes this information only as necessary to provide, maintain and support the subscribed services, subject to the applicable subscription agreement and legal requirements.

We do not use hotel guest data for unrelated advertising or sell it to third parties.

4. Service Providers

We may use trusted third-party service providers to operate and support Innvora.

These may include services for:

• Cloud hosting and infrastructure
• Transactional email delivery
• Website analytics
• Backup and security
• Customer support or communication tools

For example, website form submissions may trigger email notifications through our transactional email provider.

These providers may process limited information only where necessary to provide their services to us.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or loss.

Our primary application infrastructure is hosted in India.

However, some third-party service providers used by Innvora may process or store limited information in other locations depending on their infrastructure and services.

6. Data Retention

Information submitted through demo or contact forms is retained for as long as reasonably necessary to respond to the inquiry, maintain business records or meet applicable legal requirements.

Information processed through the Innvora platform may be retained for the duration of the hotel's subscription and for an appropriate period afterwards for backup, security, accounting, legal or contractual purposes.

Where applicable, information may be deleted or anonymised when it is no longer required.

7. Cookies and Analytics

Innvora may use cookies or similar technologies required for website functionality, security and analytics.

We may also use an analytics service to understand how visitors use our website, such as which pages are visited and how users reach the site.

Details of the analytics provider will be updated here when the service is finalised.

8. Your Rights

Subject to applicable law, you may request that we:

• Provide information about personal data we hold about you
• Correct inaccurate or incomplete information
• Delete personal information where applicable
• Address a concern regarding the handling of your information

Requests can be submitted using the contact details below.

Certain information may need to be retained where required for legal, accounting, security or contractual purposes.

9. Children's Privacy

Innvora is intended for businesses and hospitality professionals and is not designed as a consumer service for children.

We do not knowingly collect personal information from children through our marketing website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as Innvora, our technology or applicable legal requirements change.

The latest version will always be published on this page with the updated effective date.

11. Privacy and Grievance Contact

For questions, requests or concerns regarding privacy or the handling of personal information, please contact:

• Name: Ghanshyam Gohel
• Email: sales@innvora.in

We will review and respond to privacy and grievance requests in accordance with applicable law.