Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscription cancellations, renewals and refunds are handled for Innvora.

Innvora provides customers with an opportunity to understand and evaluate the platform through a product demonstration and, where offered, trial access before purchasing a paid subscription.

1. Annual Subscription

Innvora subscriptions are generally billed annually in advance.

Payment may be made through supported payment methods such as:

• UPI
• UPI QR code
• Bank transfer

Subscriptions are not automatically charged or renewed through a credit or debit card.

Your paid subscription begins after payment has been confirmed and your subscribed Innvora service has been activated.

2. Demo and Trial Before Purchase

We encourage customers to review Innvora carefully before purchasing a subscription.

Before payment, you may request a product demonstration to understand the available features, modules and suitability for your property.

Where trial access is offered, you may also use the trial period to evaluate the platform before deciding whether to subscribe.

Once you choose a plan, make payment and the paid subscription is activated, the subscription is considered confirmed.

3. Cancellation During a Paid Subscription

You may stop using Innvora at any time during your subscription period.

However, cancelling or discontinuing use of the Service does not normally result in a refund for the remaining portion of an already-paid annual subscription.

Your account may continue to remain available until the end of the paid subscription period, unless you request earlier account closure or access is terminated in accordance with our Terms of Service.

4. Refunds

Once a paid subscription has been activated, subscription fees are generally non-refundable.

This is because customers have an opportunity to review the platform through a demonstration or available trial before purchasing, and service access and resources are provided after activation.

A refund may nevertheless be considered where:

• Payment was made more than once for the same subscription by mistake
• An incorrect amount was collected
• Innvora is unable to activate or provide the purchased Service
• A refund is required under applicable law
• Innvora approves a refund in exceptional circumstances

Any approved refund will be processed manually.

5. No Automatic Renewal

Innvora does not automatically charge you for the next subscription period.

Before your current subscription expires, we may contact you regarding renewal.

If you wish to continue using Innvora, you can renew the subscription by making payment for the next subscription period.

If you do not wish to continue, simply do not renew.

There is no cancellation charge for choosing not to renew your subscription.

6. Subscription Expiry

If your subscription is not renewed, access to Innvora may be suspended or closed after the end of the paid subscription period.

Where applicable, you may request an available export of your business data within the data-retention period stated in our Terms of Service.

After that period, account data may be deleted or anonymised in accordance with our Terms of Service and Privacy Policy.

7. Plan Changes

If you wish to upgrade or change your Innvora plan during an active subscription, please contact us.

Any applicable price difference, credit or revised subscription terms will be communicated to you before the change is confirmed.

Plan changes are not automatically processed without your approval.

8. Requesting Cancellation or a Refund

To request account closure, discuss a subscription issue or request an eligible refund, contact us at:

Email: sales@innvora.in

Please include your:

• Business or property name
• Innvora account details
• Invoice or payment reference, where applicable
• Reason for the request

Approved refunds will normally be returned to the original paying account or another verified account agreed with the customer.

9. Contact

If you have questions about this Refund & Cancellation Policy, please contact:

Email: sales@innvora.in