Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Innvora hotel management platform, website and related services (“Innvora” or the “Service”).

By purchasing a subscription, creating an account or using Innvora, you agree to these Terms.

For these Terms, “you” means the hotel, restaurant, resort, hospitality business or other organisation subscribing to or using Innvora.

1. Innvora Service

Innvora is a browser-based hospitality management platform designed to help businesses manage operations such as:

• Rooms and reservations
• Front desk operations
• Guest check-in and check-out
• Restaurant and KOT operations
• Banquet management
• Billing and GST
• Housekeeping
• Expenses and operational records
• Reports and audit records

Features available to you depend on your selected subscription plan and configuration.

2. Subscription Plans

Innvora is offered through different plans designed for different types of hospitality businesses.

Current plan categories may include:

• Hotel Only
• Restaurant Only
• F&B Combo
• Full Suite
• Custom

Each plan may have different limits or included features, such as room capacity, users, outlets, modules or other functionality.

The features and limits applicable to your subscription will be communicated before purchase and may also be shown on the Innvora website or within your account.

You may request an upgrade when your business requirements change.

Any applicable charges for an upgrade will be communicated before the upgrade is activated.

3. Subscription Period and Billing

Unless otherwise agreed in writing, Innvora subscriptions are billed annually in advance.

Payment may be made using supported methods such as:

• UPI
• UPI QR code
• Bank transfer

Innvora currently does not directly process or store debit card or credit card credentials.

Your subscription becomes active after payment is confirmed and the required account setup has been completed.

Applicable taxes, including GST where required, will be charged according to applicable law.

4. Renewals

Your subscription remains active for the subscription period shown on your invoice or agreement.

Before the subscription expires, we may contact you regarding renewal.

Unless specifically agreed otherwise, renewal requires payment for the next subscription period and is not automatically charged to your bank account or payment method.

If the subscription is not renewed, access to some or all Innvora services may be suspended or terminated after the subscription expires.

5. Demo or Trial Access

We may provide demo, evaluation or trial access to Innvora at our discretion.

Trial or demo access may:

• Have limited features
• Use sample data
• Have usage restrictions
• Be available only for a limited period

Trial or demo access does not guarantee continued access to the Service.

Where a trial period is offered, its duration and applicable conditions will be communicated before or when access is provided.

6. Your Account

You are responsible for:

• Providing accurate account and business information
• Keeping login credentials secure
• Controlling access provided to your employees and authorised users
• Ensuring users only access features required for their role
• Informing us if you believe an account has been accessed without authorisation

Actions performed through authorised accounts may be treated as actions performed on behalf of your business.

You should immediately contact us if you become aware of unauthorised access or misuse.

7. Acceptable Use

You may use Innvora only for lawful business and hospitality operations.

You must not:

• Attempt to bypass subscription, module, user or capacity restrictions
• Attempt to gain unauthorised access to Innvora systems or other customers' accounts
• Interfere with the security or normal operation of the Service
• Copy, reverse engineer or attempt to reproduce Innvora except where permitted by law
• Use the Service for fraudulent, unlawful or abusive activities
• Upload malicious software, scripts or harmful content
• Store or process information that you are not legally permitted to collect or use

You remain responsible for ensuring that information entered into Innvora by your organisation is collected and processed lawfully.

8. Hotel, Guest and Business Data

You retain responsibility for the business, guest, booking, billing and operational information entered into your Innvora account.

Innvora processes and stores this information only as necessary to provide, maintain, secure and support the Service, subject to these Terms, our Privacy Policy and applicable law.

We do not sell hotel or guest data to third parties.

You are responsible for ensuring that your organisation has the necessary legal basis, permissions or notices required to collect and process personal information entered into Innvora.

9. Data Export and Account Closure

If your subscription ends, you may request an available export of your business data within 15 days after account closure or subscription expiry.

After the applicable retention period, account data may be deleted or anonymised unless we are required to retain certain information for legal, accounting, security or regulatory purposes.

The available export format may depend on the type of information stored in the system.

10. Availability and Maintenance

We aim to keep Innvora reliable and available for normal business operations.

However, uninterrupted or error-free availability cannot be guaranteed.

The Service may occasionally be unavailable because of:

• Scheduled maintenance
• Software updates
• Infrastructure maintenance
• Internet or network failures
• Third-party service interruptions
• Security incidents
• Events outside our reasonable control

Where reasonably possible, planned maintenance that could materially affect customers will be scheduled to minimise disruption.

11. Updates and Changes to the Service

Innvora is actively developed and may be updated from time to time.

We may introduce:

• New features
• Improvements
• Security updates
• User-interface changes
• Changes to existing functionality

We may also modify or discontinue functionality where reasonably necessary for security, technical, operational or legal reasons.

Where a significant change materially affects subscribed functionality, we will make reasonable efforts to inform affected customers.

12. Support

Support is provided according to the support arrangements included with your subscription or otherwise communicated to you.

Support may include assistance with:

• Account setup
• Configuration
• General product usage
• Troubleshooting
• Reporting software issues

Support does not include responsibility for your own internet connection, computer hardware, printers, local networks or third-party equipment unless specifically agreed.

13. Third-Party Services

Certain Innvora functionality may depend on third-party services such as hosting providers, email services, payment communication services or other technology providers.

We are not responsible for outages or failures caused entirely by third-party services outside our reasonable control, although we will make reasonable efforts to restore affected Innvora functionality.

14. Fees and Refunds

Subscription fees and applicable taxes are payable according to the invoice, quotation or subscription terms provided to you.

Payments already made are subject to our Refund & Cancellation Policy.

Cancelling your subscription does not automatically entitle you to a full or partial refund unless provided under that policy or required by applicable law.

15. Suspension or Termination

You may choose not to renew your subscription at the end of the current subscription period.

We may suspend or terminate access to Innvora if:

• Subscription fees remain unpaid
• The Service is used unlawfully
• These Terms are seriously or repeatedly violated
• The account creates a security risk to Innvora or other customers

Where reasonably possible, we will provide notice and an opportunity to resolve the issue before suspending or terminating an account.

Immediate suspension may be necessary where there is fraud, unlawful activity or a significant security risk.

16. Limitation of Liability

Innvora is designed to assist with hospitality operations, but customers remain responsible for reviewing and verifying important business information, including invoices, tax information, rates, bookings and financial records.

To the maximum extent permitted by applicable law, Innvora will not be responsible for indirect, incidental or consequential losses resulting from use of or inability to use the Service.

Any further limitation of liability applicable to your subscription may be specified in your commercial agreement or subscription documentation.

17. Intellectual Property

The Innvora platform, including its software, design, branding, interface and underlying technology, remains the intellectual property of Innvora or its licensors.

Your subscription gives you a limited right to use the Service during the applicable subscription period.

It does not transfer ownership of the Innvora software or intellectual property to you.

18. Privacy

Our collection and handling of personal information is described in the Privacy Policy.

By using Innvora, you acknowledge that personal information may be processed as necessary to provide and secure the Service.

19. Changes to These Terms

We may update these Terms when required because of changes to Innvora, our business practices or applicable law.

The latest version will be published on the Innvora website with an updated revision date.

If a change materially affects an existing paid subscription, we will make reasonable efforts to notify affected customers.

20. Governing Law

These Terms are governed by the laws of India.

Any dispute relating to these Terms or the Innvora Service will be subject to the jurisdiction of the appropriate courts at Bhavnagar, Gujarat, India, unless otherwise required by applicable law.

21. Contact

For questions regarding these Terms or your Innvora subscription, contact:

Email: sales@innvora.in